How to prevent user from submitting the catalog item

redth · ‎07-20-2016

When an user selects 'No' for a particular variable, an alert box should be displayed and also they should not be able to submit the form. I need to write a client script for this.

Can you assist me in achieving this?

Best,

Akshitha

Chuck Tomasi · ‎07-20-2016

Hi,

You can use an onSubmit client script to do this validation.

Here is a small example (UNTESTED)!

function onSubmit() {

if (g_form.getValue('your_variable') == 'No') {

alert('Invalid answer');

return false;

}

Reference: Client Scripts - ServiceNow Wiki

View solution in original post

JD Draper · ‎07-20-2020

this works great when you select "Try It" from the catalog item in the platform; However, it appears to be ignored when running from the portal

Kalpana12 · ‎07-24-2020

Select UI Type both in the Client script.

hope this helps

Kalpana12 · ‎07-24-2020

select the UI Type is both.

Hope this helps