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How To remove Field from Service Operation workspace

Aparna Gurav
Tera Contributor

Hello Team,

 

I want to remove the below fields from the Incident form in the service operation workspace, Can anyone suggest how to do that?

AparnaGurav_0-1718724881751.png

 

1 ACCEPTED SOLUTION

Hi @Aparna Gurav 

 

AGLearnNGrow_0-1718726627397.png

 

AGLearnNGrow_1-1718726698455.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Aparna Gurav 

 

Go to Native view

Open any incident

change the view from default to SOW

Go to Form layout via context menu

move these fields from right to left slush bucket.

Save

Go to SOW and test

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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@Dr Atul G- LNG : I don't see fields in this view.

AparnaGurav_0-1718726375925.png

 

Hi @Aparna Gurav 

Configure and Go to Form layout. 

Hi @Aparna Gurav 

 

AGLearnNGrow_0-1718726627397.png

 

AGLearnNGrow_1-1718726698455.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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