How to successfully insert a video into Knowledge article?

[barbclark]

I have embedded a .mov file into the Knowledge text area.       I am trying this in both Fuji and in our development Geneva environment.       The video uploads but then it disappears after Saving the KB.         Where does it go?         Do I need to wait on it to upload more into the KB?         I have read the Wiki documentation and already found that I could not load the original .mp4 that I wanted because it was unsupported.     So I converted the file to .mov.       All I can do currently is add the .mov as an attachment.       Does anyone have any suggestions for this process?        

Also, assuming I can get this to work, what is an advisable pixel size?    

[barbclark]

This is what I see in the text box before saving.       It obviously does not recognize the video as when I save the article, it says that I need to fill in the mandatory text field.       So I type in 'see video', but the video definitely disappears.

[Sarup Paul]

Hi Barbara

I would recommend to create an incident, and have the support personnel take a look at your configurations.

Thanks

[Steven Young]

I have added Several videos to the KB's.  

i have made it a .mp4 file and it plays fine.

ServiceNow only supports certain formats.

I just uploaded my .mp4   made it the size i wanted it. saved the KB.   when i view the KB it auto starts playing.

No issues there.

[danboylan]

Steve, please describe how you been able to add MP4s to knowledge.

ServiceNow won't let me upload MP4 to the video library or as a knowledge attachment. so what are you doing differently?