How to successfully insert a video into Knowledge article?

[barbclark]

I have embedded a .mov file into the Knowledge text area.       I am trying this in both Fuji and in our development Geneva environment.       The video uploads but then it disappears after Saving the KB.         Where does it go?         Do I need to wait on it to upload more into the KB?         I have read the Wiki documentation and already found that I could not load the original .mp4 that I wanted because it was unsupported.     So I converted the file to .mov.       All I can do currently is add the .mov as an attachment.       Does anyone have any suggestions for this process?        

Also, assuming I can get this to work, what is an advisable pixel size?    

[Steven Young · Accepted solution]

i forgot,   we had to add it.

In your filter navigator, type Embed,     should bring up Embed Object Type

Click New.

Here is the Data for copy and paste

mp4

22D6F312-B0F6-11D0-94AB-0080C74C7E95

video/mp4

http://activex.microsoft.com/activex/controls/mplayer/en/nsmp2inf.cab

http://www.microsoft.com/Windows/MediaPlayer/

Add this to your servicenow   and then upload a video and try it.

[barbclark]

Thank you for the information Steven and I have not tried this yet.   However, if it as easy as you indicate above, I don't know why SN is saying they don't support .mp4 files.     I am still a little leary to try if SN does not support.           To my original question, I have converted a .mp4 to a .mov and I still cannot get this supported file to work.     I like to follow the rules.         That said......off I go to try what you documented above in our TEST environment.  

[Steven Young]

Well in our work environment we are restricting computer software that is installed on computers.   a .mov needs apple quicktime to play.

We are not allowing Apple quicktime to be installed on our machines, therefor the .mov will not work in our environment.

so we had to come up with a workaround in place a .mp4.

since all comptuers have windows media player,   that was ideal for us.

what i have done is after i did the embed feature, i added the .mp4 as an attachment and not as a servicenow video file.

[danboylan]

That's got it!

Though don't know why SN had to make it so hard.

Thanks Steve.

[Steven Young]

glad it worked for you.