How to successfully insert a video into Knowledge article?

barbclark · ‎03-01-2016

I have embedded a .mov file into the Knowledge text area. I am trying this in both Fuji and in our development Geneva environment. The video uploads but then it disappears after Saving the KB. Where does it go? Do I need to wait on it to upload more into the KB? I have read the Wiki documentation and already found that I could not load the original .mp4 that I wanted because it was unsupported. So I converted the file to .mov. All I can do currently is add the .mov as an attachment. Does anyone have any suggestions for this process?

Also, assuming I can get this to work, what is an advisable pixel size?

Steven Young · ‎03-01-2016

i forgot, we had to add it.

In your filter navigator, type Embed, should bring up Embed Object Type

Click New.

Here is the Data for copy and paste

mp4

22D6F312-B0F6-11D0-94AB-0080C74C7E95

video/mp4

http://activex.microsoft.com/activex/controls/mplayer/en/nsmp2inf.cab

http://www.microsoft.com/Windows/MediaPlayer/

Add this to your servicenow and then upload a video and try it.

View solution in original post

barbclark · ‎03-02-2016

Thank you Steven, this does seem to work. I can understand the issue you had above concerning Apple quicktime. That would more than likely be an issue for our corporation as well.

Steven Young · ‎03-02-2016

awesome. glad you got it working.

sharonbeebe · ‎03-03-2016

Steve,

Is there a limit on size to attach an mp4 to a knowledge article?

Thanks,

Sharon

Steven Young · ‎03-03-2016

There is a SN imposed file size limit. i believe the default is 1024mb. there is a property somewhere, i'd have to look for it again, but you can edit that.

balsu333 · ‎03-18-2016

I am facing an error saying : Page cannot be found.

When I try to access the Code base page it is saying Access Denied. Any help on this?