How to successfully insert a video into Knowledge article?

[barbclark]

I have embedded a .mov file into the Knowledge text area.       I am trying this in both Fuji and in our development Geneva environment.       The video uploads but then it disappears after Saving the KB.         Where does it go?         Do I need to wait on it to upload more into the KB?         I have read the Wiki documentation and already found that I could not load the original .mp4 that I wanted because it was unsupported.     So I converted the file to .mov.       All I can do currently is add the .mov as an attachment.       Does anyone have any suggestions for this process?        

Also, assuming I can get this to work, what is an advisable pixel size?    

[erniec]

Hey Matt,

I am encountering the same issue regarding the files disappearing after saving them as either an attachment or from video library. We are currently using Helsinki and it happens in both IE and Firefox.

Any suggestions?

Thanks in advance.

[dulcesanchez]

Same issue here