How to trigger email exactly one hour before change request planned end date

divyal2000
Tera Contributor

‎12-13-2023 04:21 AM

I want to trigger email exactly one hour before the change request is getting end i.e exactly one hour before planned end date of change request.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-13-2023 11:41 AM

Hi @divyal2000 

 

https://www.servicenow.com/community/service-management-forum/notification-in-change-module/m-p/3900...

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Luiz Lucena
Mega Sage

‎12-13-2023 11:42 AM

Hi @divyal2000 ,

 

Maybe you will need to create one notification specific for that and in the tab "When to Send", you will need to script something that check current date/time, compare that with planned end date/time and if is one hour away evaluate to true.

OR

You can add an event trigger in the Change workflow, one timer that will wait for one hour before the planned end date/time and when it reaches that, trigger the event that will call the notification.

I'll see if I can elaborate better when I'm home.

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