I Can see two different versions of Change application on 2 different instance of Quebec Versions. Can someone tell me why it is happening?

[Nikhil Bajaj9]

Hi Everyone,

I have 2 different instance of Snow and both have Quebec version but when i am opening Change -> Create New - i can see two different kind of UI, although both instance have nearly everything as same - Scope, Users etc and there is no way to change View as well but don't know why 2 different kind of Forms (UI) are loading? Moreover can't see Standard change in one of the UI. Stats info and both UI are attached herewith and i can't see any difference in stats. Anyone can throw some light on this issue?

[Mark Roethof · Accepted solution]

Hi there,

I assume you mean ServiceNow and not Snow (Snow is something completely different!)

Anyway, what should we see from the pictures? I only see on one of the pictures the top of the Navigator, the other picture is completely scrolled down. So what should we see there, or what is it you want to show with that?

Also you highlighted the Application picker and Update Set picker. What should we see there, or what is it you want to show with that? Don't see anything strange there.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Mark Roethof · Accepted solution]

So you mean the actual page shown which is different? And not the applications and modules?

The pictures are showing completely different pages (one is about an interceptor, the other is about sn_chg_model_ui_landing.do). If you open the same pages, what is shown then? 

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Mark Roethof · Accepted solution]

Ah oke. This might be due to enabled change model properties. Have you verified this?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Mark Roethof · Accepted solution]

See this page for the change model properties. Verify if these are the same on both instances.
For a fresh Quebec instance this will be enabled, while on an upgraded instance you do need to do this yourself. This could already be the difference.

https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/change-management/reference/change-models-properties.html

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Mark Roethof · Accepted solution]

Just also confirmed the documentation with my PDI. These are indeed the properties which make this difference.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[ServiceNow Use6 · Accepted solution]

Perfect @Mark Roethof I am able to see the following screen now.

Regards

[Mark Roethof · Accepted solution]

Hi there,

I assume you mean ServiceNow and not Snow (Snow is something completely different!)

Anyway, what should we see from the pictures? I only see on one of the pictures the top of the Navigator, the other picture is completely scrolled down. So what should we see there, or what is it you want to show with that?

Also you highlighted the Application picker and Update Set picker. What should we see there, or what is it you want to show with that? Don't see anything strange there.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

---

LinkedIn
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[Nikhil Bajaj9]

Please check all Screenshots again - in one of the UI - i can see only 3 Links to create different Changes and in other UI - I can see altogether a different UI for Change (Pinned etc..) and can't see standard change in it.

3rd one is stats information of both the instances.

I want to know why there is a difference in these 2 UIs of Change application even when both instance have Quebec version? Hope it will clarify my query.

[Mark Roethof · Accepted solution]

So you mean the actual page shown which is different? And not the applications and modules?

The pictures are showing completely different pages (one is about an interceptor, the other is about sn_chg_model_ui_landing.do). If you open the same pages, what is shown then? 

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Nikhil Bajaj9]

Yes, the pages/Forms are different and in both the cases i am opening Change-> Create New so my question is why these 2 different pages are opening even if action is same.