If all child incident is closed then after Parent incident should be closed. How to achieve through Flow designer?

[Ankur Bawiskar]

@priya singh 

Steps

1) Have flow trigger on incident closure

2) then use Lookup record action to search for the Parent

3) Then use Update Action to close the parent

Regards
Ankur

[Ankur Bawiskar]

Hi,

Screenshots

Remember to Save and Activate the Flow

Assumption: Parent incident is stored in parent_incident field

1) Flow trigger

2) Look Up Incident Records check this

a) Find incident with same parent and Active is True

-> Found -> then don't update the Parent

-> Not found -> means all child incidents for this Parent are closed

3) Use if to check the count

If the Count is 0 then update the Parent Incident

Regards
Ankur

[priya singh1]

Hi, Ankur 

Can you please explain if condition what condition should i use there?

[Ankur Bawiskar]

Hi,

forgot the if condition screenshot.

Edited it in the above post

Regards
Ankur