Inbound email action to create catalog task with vairables

[Giri6]

Servicenow receives email from a customer  with body containing name=value pairs. I want to create a catalog task with variables populated out of these variables after parsing.  I want the data to be seen by the only the group assigned. I am new to everything here as have only experience in creating catalog item with workflow.

Appreicate any direction. Excited to start something new.

[sachin_namjoshi · Accepted solution]

Use below solution to create catalog task with variables using inbound action

https://community.servicenow.com/community?id=community_blog&sys_id=c25da629dbd0dbc01dcaf3231f961933

Regards,

Sachin

[Giri6]

Thanks for the link. Now I understand better. So, I have to design a catalog item and workflow as usual. The APIs are creating REQ/RITM using a sys_id of the designed catalog item. That is my understanding of the article.

 I want to make variables visible to only the assigned group on RITIM. Is it possible?

I find the following code to create catalog task as well. How do I assign  created task to RITIM?

var gr = new GlideRecord('sc_task');

gr.initialize();

gr.insert();

Appreciate any thoughts

[sachin_namjoshi]

 I want to make variables visible to only the assigned group on RITIM. Is it possible?

--> You can configure client script to make visible only for members of RITM assignment group.

IF you are using cart API, then you don't need to query sc_task table to create records.

Your workflow should be configured to create catalog tasks so that it works in both UI as well as inbound email.

Regards,

Sachin

[Giri6]

Thanks Sachin.  You are right that workflow should create a task.  Once submitting the order, the assigned workflow will create task.

I find catalog variables can be set with  role to access/see by a particular group.  Let me know if client script vs variables with roles which is better.  Thanks again for quick reply