Inbound email action to create catalog task with vairables

[Giri6]

Servicenow receives email from a customer  with body containing name=value pairs. I want to create a catalog task with variables populated out of these variables after parsing.  I want the data to be seen by the only the group assigned. I am new to everything here as have only experience in creating catalog item with workflow.

Appreicate any direction. Excited to start something new.

[sachin_namjoshi]

If you use roles for variable, then these variables will be locked in all objects like catalog item form, RITM, SCTASK.But, this security is ONLY based on roles for variables.

If you want this validation only on  RITM, then client script will give you more flexibility to allow access to these variables based on group membership.

Regards,

Sachin