Inbound emails are truncated

peternemeth
ServiceNow Employee
ServiceNow Employee

‎01-10-2018 08:03 AM

Hi,

I send a email to a Servicenow instance. The body is copied to the description field, as expected, but it is truncated!

The email contains some inline images, but even with them the whole mail size is still <500KB.

It checked the "com.glide.email.max_body_bytes" system property. It's set to 16MB.

The inline images are processed correctly as attachments, but half of the body text is missing.

I also increased the size of the description field. No result...

Has anybody any idea, why this email gets truncated?

Thanks

Peter

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Bryan Tay3
Mega Guru

‎01-10-2018 03:07 PM

hi Peter,



in my instance, OOTB task's description field are 4000 max length and the inbound email content does not goes into task's description field, it goes to comments field.


What u can do is to trace through the inbound email message, then locate the inbound action that process the received email, then determine what could be the reason email body been truncated.



hope this helps.