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‎08-13-2020 10:39 AM
My requirement is to have an Assignment Group field on Knowledge Articles and assign a task to that group a month to valid date.
I started with the workflow on Kb_knowledge and I don't see and Task activity. Is it possible to have a task for knowledge articles or, would you suggest some other way to do this?
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Knowledge Management
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‎08-17-2020 02:53 PM
I created a Knowledge Task table extending Task table and creating tasks from a workflow.

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‎08-13-2020 11:54 AM
I would just use the task table and create a TASK record instead of extending the task table. It can also be taken care as a Service Request.
If you can create a Service Reques, RITM and a task under it, that should work as well for them.
Please mark this response as correct or helpful if it assisted you with your question.
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‎08-13-2020 11:20 PM
In Paris there are some enhancements. Have you looked at:
Email notifications for expiring articles
Review knowledge articles that are about to expire using email notifications.
Ownership groups
An article is scheduled to expire in the next month with the ownership group feature enabled. |
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‎08-17-2020 02:53 PM
I created a Knowledge Task table extending Task table and creating tasks from a workflow.
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‎09-03-2021 12:14 PM
Could you please share what else had to be updated?
Thanks