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‎08-13-2020 10:39 AM
My requirement is to have an Assignment Group field on Knowledge Articles and assign a task to that group a month to valid date.
I started with the workflow on Kb_knowledge and I don't see and Task activity. Is it possible to have a task for knowledge articles or, would you suggest some other way to do this?
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Knowledge Management
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‎08-17-2020 02:53 PM
I created a Knowledge Task table extending Task table and creating tasks from a workflow.
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‎08-13-2020 11:54 AM
I would just use the task table and create a TASK record instead of extending the task table. It can also be taken care as a Service Request.
If you can create a Service Reques, RITM and a task under it, that should work as well for them.
Please mark this response as correct or helpful if it assisted you with your question.
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‎08-13-2020 11:20 PM
In Paris there are some enhancements. Have you looked at:
Email notifications for expiring articles
Review knowledge articles that are about to expire using email notifications.
Ownership groups
| An article is scheduled to expire in the next month with the ownership group feature enabled. |
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‎08-17-2020 02:53 PM
I created a Knowledge Task table extending Task table and creating tasks from a workflow.
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‎09-03-2021 12:14 PM
Could you please share what else had to be updated?
Thanks
