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04-07-2022 10:37 AM
Is there a way to get an Approval "Type" in ServiceNOW? I don't mean if it was a group approval, or a user approval I am referring to the following:
Say I have a Business Project Manager Approval, A Technical Approval, and a Supervisor Approval. When looking at the record for approvals, they all show just that - a generic approval record. I am looking to see if there is a way to se which "Approval" that belonged to.
For example:
Service Request
Approvals:
Business Project Manager: User1
Technical Approval: User 2
Supervisor Approval: User 3
Solved! Go to Solution.

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04-07-2022 10:39 AM
Hi Jason,
Considering you are using workflow for triggering approvals then why not create Workflow stage name corresponding to each approval activity.
Alternatively, you need to create a field name Approval Type maybe on Approval table & populate as & when & according to approval that are triggered.

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04-07-2022 10:39 AM
Hi Jason,
Considering you are using workflow for triggering approvals then why not create Workflow stage name corresponding to each approval activity.
Alternatively, you need to create a field name Approval Type maybe on Approval table & populate as & when & according to approval that are triggered.
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04-07-2022 10:43 AM
Actually - this makes a heck of alot of sense. I may have been thinking of this to broadly. Thank you!