is there a way to get the Approval "Type"?

Jason Stuart
Tera Expert

Is there a way to get an Approval "Type" in ServiceNOW?  I don't mean if it was a group approval, or a user approval I am referring to the following:

Say I have a Business Project Manager Approval, A Technical Approval, and a Supervisor Approval.  When looking at the record for approvals, they all show just that - a generic approval record.  I am looking to see if there is a way to se which "Approval" that belonged to.

For example:

Service Request

Approvals:

Business Project Manager: User1
Technical Approval: User 2
Supervisor Approval: User 3

1 ACCEPTED SOLUTION

Jaspal Singh
Mega Patron
Mega Patron

Hi Jason,

 

Considering you are using workflow for triggering approvals then why not create Workflow stage name corresponding to each approval activity.

Alternatively, you need to create a field name Approval Type maybe on Approval table & populate as & when & according to approval that are triggered. 

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2 REPLIES 2

Jaspal Singh
Mega Patron
Mega Patron

Hi Jason,

 

Considering you are using workflow for triggering approvals then why not create Workflow stage name corresponding to each approval activity.

Alternatively, you need to create a field name Approval Type maybe on Approval table & populate as & when & according to approval that are triggered. 

Actually - this makes a heck of alot of sense.  I may have been thinking of this to broadly.  Thank you!