Is there a way to send Survey via Flow Designer?

[Stacy Gonzalez]

Trying to use Flow Designer to send a survey looking at related list of attendees, is this possible?

[Isaac McCord]

Hi Rahul,
What would you recommend for 'survey reminders'? i.e. if a user has not completed the survey sent from initial trigger conditions, resending the survey using flow designer.

[rahulpandey]

This can be done via multiple ways :

• Run a scheduled job and iterate through "asmt_assessment_instance" table via GlideRecord and then if not taken yet, send an email to "Assigned To"
• Same can be done  via a flow designer which runs at specific time. It follows same logic as #1
• You can also use gs.eventQueueScheduled for sending the email at precise timings.

Rahul

[Richard Hine]

Stacy,

The way we did this was to have a subflow in global scope that created a record in sysevent. Then we had a notification for the survey running off the sysevent and the recipients were dynamically pulled from the ticket referenced in the event instance field.

Hope this helps,

Richard