Keyword Filter

[scottparry]

Looking for an explanation on why filtering a task list using "keyword" would produce completely different results then filtering text within a Variable. Using Keyword It only returns 2 of the 27 matching Tasks. Below are two queries I'm using:

Using Keyword:

active=true^assignment_group=javascript:gmfGetMySupportGroups()^short_descriptionLIKEdata change^123TEXTQUERY321=lexis

Using Variable:

active=true^assignment_group=javascript:gmfGetMySupportGroups()^short_descriptionLIKEdata change^variablesHASITEMVARIABLE:d7a5bf716f5355406e9c828c5d3ee4aaLIKElexis

Thank you,

Scott Parry
Sr. ServiceNow Administrator/Developer
scott.parry@gmfinancial.com

[Uncle Rob]

Never tested this myself, but I suspect "keyword" search ignores variables, and only searches columns existing on the task table you're looking at.

[scottparry]

It actually returns 2 of the 27 items that have lexis in the variable, which i find odd.

[Uncle Rob]

but "lexis" appears nowhere else on the ticket (short description or description?)

[scottparry]

it only appears in the variable.