We upgraded to London a few weeks ago (skipped Kingston). We've been using knowledge extensively, so all the plugins are already active. In my personal dev instance I had already customized and activated the templates and played around with them, but when I customized and set the templates active in our corporate Dev instance, and go to knowledge > create new, the option isn't there to select a template. It still defaults straight to the standard template. Under Interceptors the Article Template Selector exists and if I click "Try It" the templates are working as designed. But it doesn't launch when we select Create New. Any idea how to fix this?
Everything is set up correctly:
After I click the Try It button I get the template options - this is what should appear when I click Create New:
I've just noticed one difference between my personal dev instance and our "official" corporate instance. This may have something to do with it:
My DEV instance shows application Global:
Our official instance doesn't even show a spot for application:
