Hi There,i have catalog item where approvals and notifications are triggered from flow designers.trigger condition for item is service catalog.everything in flow is working as expected but RITM stage is acting diff. it is showing request approved all...
Hii folks i am confused in g_user.harRole() , g_user.hasRoleExactly() and g_user.hasRoles() . what is exactly difference between this 3 methods?
Hi Experts, Bottom Line: Why am I getting the Warning "Maximum combined attachment size exceeded. (max:18874368 bytes). One or more attachment records ignored." in the email log when the attached documents are sent to my instance?" Background: I have...
I need to test the workflow. I have hardcoded data in runscript to start. Is it possible to test workflow without having to create a catalog item and assign workflow and then create RITM? Appreciate it. If not any shortcuts to test workflow to minim...
Hello, In a flow I am creating a Catalog Task with 'waiting for completion' unchecked, then in the next step I am launching a subflow to send out a document via docusign and setting the flow stage to 'Awaiting Docusign Signature'. In the next steps, ...
HI There is a requirement of scheduling a survey only in September month every year. the survey should triggered to all the employees from sep 1st to sep 30th by email. there is a out of box option,to schedule a survey but.i want to schedule the su...
Hello,I have a requirement in the Change Form to show a message when the user chooses a date on the weekend or between 6pm and 8am.For this I have created a Client Script and a Script included.Using the log I check the answer from getUTCHours() and g...
I am using a list collector that references the sys_user table to capture which users need access to a product using a catalog item. Once the work is complete the workflow is set to send a notification to these users but I am unable to get it to work...
I've added additional Applicabilities based on a custom audience role and tied it to the list with new records in M2M Applicability list. But after taking off the ITIL role from the user (and trying to rely just on the new applicability) the list nav...
Hello Team, Need your help. How to update Requested for on the request summary page on SPI want to add the requested for the below Request Number.
We need to automate certain tasks in service now and wanted to use azure logic apps service now connector to connect and do the automation. We are able to connect our Azure logic apps account with service now account if service now uses basic authent...
What are the list of interview questions on ACLs? and common scenario queries and answers
Hi All, I have a basic question - What is the use & significance of Plural in the field label, where is it referred or displayed as plural. E.g. Configuration item field on incident table Initially i thought it is for list view so that the field w...
How can I deactivate connect chat?
Hi all, I like to find out if knowledge article can have 2 different views - one for internal users (agents) and one for external users (customer). The internal view contains more details on top of the information from the external view - meaning the...
