Knowledge featured content not displaying

[Alison11]

Hello,

Edit: Solution is already found. In addition, you can increase the number of articles displayed in the Featured Content block by modifying the property: glide.knowman.content_block_limit. By default it is set to 5.

We've been cleaning our KB and wanted to include the necessary articles in the Featured Content.

I've included 6 KB articles to test:

But only 3 are displaying:

We are using OOB knowledge. Is there any other configuration needed?

Thank you in advance.
Alison

[Alison11]

Hello JR,

Were you able to resolve the issue on your end?

Thanks!
Alison

[JR1]

I was not as of yet. 

[Alison11 · Accepted solution]

Hello JR,

I raised the issue to HI ServiceNow - found out that some of the added articles had past "valid to" dates.

Solution is to ensure that the article is in Published state and that the "valid to" date is in the future.

Hope this helps!

-Alison

[JR1]

Hey Alison, 

thank you but all my articles have a proper valid to date so that is not the issue.

I'm looking into what was edited in the main thread regarding increasing the number of articles displayed in the Featured Content block by modifying glide.knowman.content_block_limit.