Linking one KB article to another KB article
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‎08-02-2011 05:50 AM
I understand how to link an external source to a KB article but I need to link one KB article to another KB article. Does the knowledge base module have this capability?
The only thing I found was attaching an external file to the KB article and I have a couple of other people get the same results.
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Knowledge Management
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‎10-03-2012 05:42 AM
I had the exact same question - how do I edit links in content imported from wiki knowledgebases so that they work in SN. The following mark-up is working for me:
<a id="w" href="wiki_page.do?title=New_Page&sysparm_field=kb_knowledge.wiki">New Page</a>
If an article with a Short Description of "New Page" (example) doesn't exist, SN will go to the Create New editor so that content can be added.
I need to beat on this a bit longer to make sure it's the solution but it seems to be working at this point.
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‎07-31-2017 11:25 AM
The method that we use is copying the permalink found at the bottom of the article. When in edit mode, you can view the article by clicking the "View Article" link under the Related links tab. Scroll to the bottom. Below the comments section is a "Copy Permalink" link. We have found this to be the most efficient way to link articles.
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‎08-17-2017 09:01 AM
THANK YOU!