manual creation of de-duplication task possible with running any script?

skumar_srbh
Tera Guru

‎06-03-2020 11:10 AM

any possibility that an ServiceNow user, without admin access can create de-duplication task?

Many Thanks!!!

 

0 Helpfuls
  • 2,135 Views
9 REPLIES 9

sachin_namjoshi
Kilo Patron
Kilo Patron

‎06-04-2020 08:48 AM

de-duplication tasks are maintained in reconcile_duplicate_task table.

You need to configure CREATE ACL on reconcile_duplicate_task table to allow creation of these tasks with specified roles.

After you create ACL, users will see New list control button like below which will allow them to create tasks manually.

 

find_real_file.png

 

Regards,

Sachin

 

Preview file
69 KB
0 Helpfuls

Ashutosh Munot1
Kilo Patron
Kilo Patron

‎06-04-2020 08:57 AM

HI,

OOB we should not create them manually.

find_real_file.png

 

If you still want then create ACL same as above with the role you want.

Thanks,
Ashutosh

Preview file
78 KB
0 Helpfuls

Scott Oglesby1
Giga Contributor

‎07-09-2020 07:25 AM

Hello - regarding the topic of manually creating de-duplication tasks - has anyone worked with the module / API called "CMDBDuplicateTaskUtils"? I am in need of creating de-duplication tasks manually while I figure out why the platform has stopped flagging duplicate records.

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/configuration-management...

 

Thanks,

Scott

0 Helpfuls