Mid Servers fail to upgrade after Instance upgrade

raydenfoster · ‎11-18-2018

This is probably the wrong area but, yesterday we upgraded our production instance from Istanbul to Kingston and everything went smoothly apart from the Mid Servers failing to upgrade. The Mid Servers are on devices which are shared for our Test and Development instances and naturally during testing these worked perfectly following upgrades. As it is the weekend I do not immediately have access to these servers - is there anything I can do from the Servicenow side to see what is happening and rectify this

Khanna Ji · ‎11-18-2018

If automatic upgrade is failing, you can try manually upgrade which is nothing but doing a mid server configuration from scratch. It doesn't take much time.

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Ct111 · ‎11-18-2018

Hi,

Chk the below link it will help you.

https://community.servicenow.com/community?id=community_question&sys_id=c92da81ddb76df000be6a345ca9619ed

Mark my ANSWER as CORRECT and HELPFUL if it served your purpose.

Khanna Ji · ‎11-18-2018

If automatic upgrade is failing, you can try manually upgrade which is nothing but doing a mid server configuration from scratch. It doesn't take much time.

raydenfoster · ‎11-21-2018

Thank you for the responses they have been most helpful

Khanna Ji · ‎11-22-2018

Please clarify one doubt - Even after the automatic upgrade failure, mid server was functional correct? Or was it stopped working?