Mid Servers fail to upgrade after Instance upgrade

raydenfoster
Kilo Explorer

This is probably the wrong area but, yesterday we upgraded our production instance from Istanbul to Kingston and everything went smoothly apart from the Mid Servers failing to upgrade. The Mid Servers are on devices which are shared for our Test and Development instances and  naturally during testing these worked perfectly following upgrades. As it is the weekend I do not immediately have access to these servers - is there anything I can do from the Servicenow side to see what is happening and rectify this

1 ACCEPTED SOLUTION

Khanna Ji
Tera Guru
If automatic upgrade is failing, you can try manually upgrade which is nothing but doing a mid server configuration from scratch. It doesn't take much time.

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5 REPLIES 5

No mid server was down as it was an incompatible version to the Servicenow instance