Nested Groups

[Greg92]

Few years ago, when external consultants helped our company with ServiceNow (Jakarta version) implementation, they advised that Nested Groups concept didn't work well. I am wondering if that's the case or/and something has changed in more recent versions 

Thank you

[Allen Andreas]

Hi,

If you don't mind, can you give a bit more context? Didn't work well for what? I noticed you chose "platform and cloud security" and "service portal" tags, so I can only assume the context is within those spaces, but we'd love to hear from you the use case presented back then so we can assist further.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Greg92]

Hi Allen,

Thanks for your reply. Basically, what we are trying to do is to replicate our organisational structure into ServiceNow, i.e. departments, groups, teams etc. I believe it would fit perfectly into the nested groups concept. Because the consultants, who implemented the platform 3 years back advised that the nested groups don't work, the management is reluctant to explore the path of nested groups. I've tried this into the dev instance and don't see any problems. I am wondering if there are any blockers/potential issues on the nested groups

Thank you

[sachin_namjoshi]

Nested groups are possible OOB and you can use the parent field on the group table.

Also, make sure the role on the parent group has Inherits set to true.   (true is the default).

Parent

Other group of which this group is a member. If a group has a parent, the child group inherits the roles of the parent group. The members of the child group are not members of the parent group. For example, if an incident is assigned to the parent group and you click the Assigned to lookup icon, only the members in the parent group are available. The members of the child group are not available.

Regards,

Sachin

[Greg92]

Hi,

Can you please elaborate on this statement a bit deeper: " If a group has a parent, the child group inherits the roles of the parent group.". For example, if I have "Development management" group, which has "Development Teamleads" child group. Does this mean that the the Teamleads will have all roles of the managers?

Thank you,