RITM stages

[Giri6]

I am trying to understand the stages of RITM.  It looks like when RITM is created, it shows the number of circles depending on the path it expects to follow and shrinks the number of these circles when it is rejected and completes with fewer stages. Is it correct?  Though the ticket says 'closed complete' as shown in second screen shot,  it shows stage as 'completed(skipped) with a grey circle with an arrow inside it'. What does it mean? Appreicate any pointers/documentation on this.

[Brian Lancaster]

I just means that the stage of completed was skipped because the request was canceled due to rejection.  I like to use set value in the workflow to set the state to close incomplete when the request is rejected.

[Gaurav Shirsat]

Hi Giri

This RITM Stages are Created by the OOB Workflow. Now as you see in your screenshot, your Request was denied/rejected.so depending on the Workflow you will be redirect to the stage which is set in workflow.

as shown in below screenshot, after rejection they want to end the Workflow.

for more details refer the below link:-

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/using-workflows/conce...

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

[DirkRedeker]

HI

What is responsible for displaying the circles is called a "Workflow Stage renderer". You can get deeper details be reading here in docs online:

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workflow-administration...

You are right, that the workflows so called "expected path" is walked down to show the circles "at any time"; which may change depending how the executed advances. You can find details about this in the above mentioned article.

For making the renderer display the stage as what you want it to be appearing, I totally agree with the idea of @Brian Lancaster.

Let me know if that answers your question and mark my answer as correct and helpful, to close this thread.

BR

Dirk 

[Giri6]

Thanks. I am reading and getting a better understanding. I am trying tos ee how values for stage are displayed for workflow on catalog item. For approval activity, I see this dynamic filter for the reference in the dictionary used. What does it mean by current. workflow_version? Is it  coming from RITIM table field? I am listing screen for what i see and filter here.