open an Service Portal page by clicking on list????

[krishnajillella]

my client wants to open a workbench kind of service portal page when user click on list view (instead of opening regular form view). Any help?????

[Goran WitchDoc]

Pros: You're not alone of doing a miss like that

Cons: This isn't the last time you miss something like that

//Göran

[antin_s]

Krishna - This can be achieved with views. Did you try? You may have one view to take the user to platform form and another for Service Portal page.

Thanks

Antin

[antin_s · Accepted solution]

All you need to do is create Navigator Handler (sys_navigator) and override the navigation. This needs maint access though.

You may refer the below example on SC Request.

http://instancename.service-now.com/sys_navigator.do?sys_id=507343b4c0a80006003c695f0b521b0a

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin