Printing KB Article from Service Portal

Gwen Vanderhaeg · ‎02-09-2017

Hi Community!

I am looking for a solution to the following issue:
When end users try to print a KB article from our Service Portal the actual article (widget KB Article Page) gets cut.
You see the "slider" on the right hand side on your print, but of course the idea is to have the entire article printed.

I suppose this can be fixed by editing something in the CSS of this specific widget?

Else I would also find it acceptable to solve as follows:
Put a Link Button on the page with Print Icon and instead forward to "printer friendly" version of the page
kb_view.do?sysparm_article=KBXXXXX

But then in this scenario I don't know how to put the KB article number in the HREF box.

Suggestions?

Thanks in advance!

Gwen

Gaurav Bajaj · ‎03-23-2017

Hello Gwen,

I am pasting the HTML part for the copy of KB Article Widget here. You can remove the printdiv function from client controller part as i haved added it in HTML body itself.

This solution works for me.

<div id="printarea" >

<h4 class="panel-title">{{::data.short_description}}<span class="pull-right">{{::data.number}}</span></h4>

</div>

${Authored by {{::data.author}}}

</span>

${{{::data.sys_view_count}} View}

</span>

<span ng-if="data.sys_view_count > 1" class="views pad-right">

${{{::data.sys_view_count}} Views}

</span>

<sn-day-ago date="data.publishedUtc"/>

</span>

<span ng-if="data.rating > 0 && !data.direct" title="{{::data.rating}} rating">

</span>

</div>

${View or download the attachments below}

</h4>

<sp-attachment-manager table="'kb_knowledge'" sys-id="data.sys_id" omit-edit="true"></sp-attachment-manager>

</div>

</div>

${Article not found}

</div>

<a href="javascript:void(0)" onclick="printDiv('printarea')"> <span class="glyphicon glyphicon-print"></span> Print</a>

<script>

function printDiv(divName) {

var printContents = document.getElementById(divName).innerHTML;

var originalContents = document.body.innerHTML;

document.body.innerHTML = printContents;

window.print();

document.body.innerHTML = originalContents;

}

</script>

Please mark it correct if this resolves your concern.

View solution in original post

Sherin Eipe1 · ‎06-25-2017

Hey Gwen,

Can you please share the piece of code for landscape print .

Thanks,

Sherin Eipe

Rama Chandra D · ‎05-09-2017

Hi,

I encountered two problems during implementation of the code provided above - 1. Images in the KB article not loading at all and not visible in the prints; 2. links to KB articles in the widgets in the same page do not work anymore. I did modify the code provided here to open a new window, wait till all the contents of the page are loaded and then rendering it for print. I'm posting it here in case, someone might find it useful.

function printDiv(divName) {

var printWindow = window.open();

printWindow.document.write('<html><head><title>' + document.title + '</title>');

printWindow.document.write(document.getElementById(divName).innerHTML);

printWindow.document.close();

printWindow.focus();

printWindow.onload = function() { printWindow.print(); printWindow.close()};

return true;

}

</script>

Thanks,

Darshak

Inactive_Us1992 · ‎05-17-2018

Hi,

I have used your solution.

But the breadcumps do not work anymore, after printing. Do you have any idea?

Kind regards,

Martijn

Gaurav Bajaj · ‎05-18-2018

Hi,

This solution was not intended to incorporate breadcrumbs in the printed area. You might have to write javascript code to get the breadcrumbs in your div & print it.

Inactive_Us1992 · ‎05-18-2018

Thanks for your answer.

Do you have an example? 🙂