Remove an option from select box variable in the catalog item form

Eli Guttman · ‎07-07-2014

Hi,

I have a form, with a select box variable. the option is this select box is defined question choice.

Now, one of the values is no longer relevant, and i would like to deactivate it - meaning i don't want it to appear anymore for users, but i also don't want to delete as a value.

what is the best way to remove it in the catalog item form?

Thank you!

Mark Stanger · ‎07-07-2014

Unfortunately, there's not a built-in 'Active' flag for these. I usually just end up deleting the choice but you could also add the choice to a separate, unassociated dummy variable just so you could keep it around but not have it visible. Outside of that, you can remove the choices with client scripting but that's not really a good solution if you're doing away with the choice for good.

g_form.removeOption('duration', 'twelve_months');

View solution in original post

Mark Stanger · ‎07-07-2014

I don't know why. Maybe Lawrence Eng can help us with that.

lawrence_eng · ‎07-07-2014

Hi Eli,

When you post discussion content, you have the option (on the initial content editor screen) to mark your discussion as a Question. In doing so, responses can then be marked as Correct or Helpful.

I went ahead and marked this thread as a Question and Mark's response as Correct.

thanks,

Lawrence

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Online Community Program Manager, ServiceNow

Mark Stanger · ‎07-07-2014

Thanks Lawrence. For what it's worth, it seems like there would always be a question and an answer in the support area of the site. It seems counter-intuitive to have to mark it separately as a question.

lawrence_eng · ‎07-07-2014

I agree, and there's already an enhancement request open for that.

Eli Guttman · ‎07-07-2014

Thank you both!