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Reporting on knowledge articles with zero views in a given time period

Melissa Robinso
Kilo Explorer

I'm trying to create a report that would tell me any articles that have not had any views in a given time period. Does anyone have any idea how I might get this information using the reporting module? I've reported on views for the last 6 months using the kb_use table, but I can't figure out a way to show articles that have no views since a record is only created on that table if a view is generated.

2 REPLIES 2

palmen
Tera Guru

Not sure if this helps, it'll show all articles with 0 view count

There is a property that might be set to only count views for X days, you find it under Knowledge -> Properties
Number of days (integer, default 30) used when summing article views. Views older than this are not considered when sorting articles based on view count. 0 means consider all views.

Property name: glide.knowman.view_age.days

Pooja74
Giga Contributor

How can we bring the column for last views as a date one in this report?