Hi all, Looking to see if anyone had to deal with managing segregation of duties to meet auditors information security key controls. Found similar question was asked about a year ago. Refreshing just in case someone able to share their best practices...
So I've been trying for a while to add a custom component to catalog items to do a quantity in service portal. Not an item quantity, an option quantity. Our console solution was to have a lookup select box on the catalog items that pointed to a cus...
Hello,I have one question related to using wizard as a catalog item. I have form which I need to split into few smaller components but one of my requirements is that these components should not be visible for customers as a standalone catalog items. ...
I'm not sure if this would be the best place to post this but I thought I'd ask since it's somewhat related.We have an SSO setup between ServiceNow and Active Directory. My organization has recently implemented a policy of deleting user accounts ever...
HiI have a customer requirement to integrate ServiceNow with Microsoft Multi-Factor Authentication (Multi-Factor Authentication — Access Control | Microsoft Azure ) The Use Case would be that a user logs in with Username / Password or Single-Sign On ...
I have a requirement from the business for one of the catalogs where the default value when clicking on the date/time calendar picker should be the current date and the time should be 23:59:59. Currently, it is setting the current time as the default...
Hello, We would like to edit Approval Summarizer(Formatter) to remove the description field. How can this be done? Thank You, Chad Wilhelm
Hi,I have a lot of custom PowerShell activities in my workflow. The problem is the activities in my workflow don't update to the new version when I update the custom activities themselves. Is there a way to replace an old version with the new one wit...
Hi There, I'm new to ServiceNow learning and trying to understand Knowledge Management Module. I see on Knowledge Form, we have the option of Tags and Keywords, and want to understand the difference of two for what purpose they are used in Knowle...
Hello, I have written a catalog client script to display a field message below a label variable and is working as expected in ITL view but for some reason it is not working in portal. I have set the UI type to all in client also but not able to figu...
I'm looking for a solution to poorly entered company data for users. We have lots of variations of corporate company names (we have many companies) so that we can get better reporting. I've looked at the normalization plugin but I'm not sure it can d...
Hi, I created role called "moto" i have given create.none and create * acl's for incident table. Now i want this user to see this the moto view when when he clicks create new incident. I have written a view rule for this it works for existing records...
I have a issue with upload zip file. The API Attachement /api/now/attachment/file uploaded the file to ServiceNow. After that, the content-type of this file appear like this example: "multipart/form-data; boundary=---------------------8d5fbb014e709f7...
I have a custom, scoped table that extends Task [task]. Most of the fields from Task are available - Assignment group, Assigned to, Subject, Description, etc. - but there are also a handful that are not available. It is a mix of both system- and user...
When I navigate to "sys_attachment.list" it gives me a list view that has one clickable column for each record. When I click on the link, it just downloads the attachment. Is there a way to view the record page for an attachment? My end goal is to cr...