Hi, Hope someone can help. In our instance when a user with no Roles access SN they get the Service Portal, a user with Roles get the fulfiller interface. The issue we have is we have users with the approver role, these user don't need the fulfiller ...
Importing a word document to create a knowledge base article, or going back later to edit the article within service now, can have severe impacts on the formatting and content of the article. Missing images, outsized or micro-sized content and font...
Hi,I wish to disable the Paste formatting options popup that appears while trying to paste content in to HTML fields (Ex: Text field on knowledge form). This popup gives an option to 'Keep formatting' or 'Remove formatting' to the user while pasting ...
Delete business rule? can anyone give me example for before(delete) and before(insert/delete) business rule??
All, I'm trying to design a test to test our functionality of cancelling a change request. In one specific part of this test, I ask the ATF test to open a form, press the "Cancel" button (and expect submission to be blocked), and then to confirm that...
i want the phone number in a form to accept only 10 digits
I have modified choice values of category field on Incident form on Dev and manually added those values on Prod since there were very less number of choices. Now I have added/modified 20+ choices in category and sub category on Dev and planning to mo...
Users don't have raise tickets behavior in Asia. They are used to asking our services via Phone, or walk in Person or via Messengers (Cisco Spark). May I have your ideas how to politely push them raise tickets? I don't want too push them to much ...
Can anyone help me how to have different homepages in a single portal based on user roles?When the user login service portal, based on the user role the homepage should vary.
What is the difference between workflow context and workflow version and their use
Good day,I have a question regarding the the comments and activity in requested item.Upon finishing submitting a request, any user has an "admin role" can comment on the request. but whenever i logged in a user that doesn't have a role, i could not w...
Does anyone know a way to encrypt a table? Does SNow has this feature?I have idea about Encrypted fields. But what about tables?Thanks in advance
I have one knowledge base with ~8 categories. Each category has a couple subcategories. When I click on the knowledge base on service portal, it displays the 8 categories but not the subcategories related to those. Is it possible to display these? Ma...
Hello, I'd like to share the following code snipped. Since i could help myself with it it is more a information than anything else really. The following needs to be done: Within a loop over 12 iterations aggregate the amount of records within a m...
When I go look at the logs for knowledge searches, it is showing all knowledge searches - including automatic knowledge searches that are initiated when a user is typing the short description into an incident ticket. How can I distinguish between k...
