I added the a new watch_list variable field to a Record Producer. The variable Type is Macro with Label. The macro has a lookup to the sys_user table. I've tried various solutions from other Community articles to apply a filter to the macro jel...
There is an article on this problem (Remove Knowledge Feedback section ) but it dates from more than 5 years ago. I tried to add the property as suggested in one of the replies but it doesn't change anything. Possibly things have changed since V3. An...
Hi all!Someone can say me wich is the bandwidth recomended or required to operate, administer servicenow with the modulesincidentchangeproblemrequest fullfilmentcatalogue serviceknowledge management?best regards
I came across the Servicenow wiki where i found that some of the plugins are not available by default. Either it requires subscriptions or it needs to be activated through servicenow support person. Why is so ? Can you somebody explain the Servicenow...
Hi, I am working on a catalog item, where in I have created a nested container to display 3- 4 columns on the form. This is working as expected in native instance. But this is not rendering properly in Service Portal. The below image is for variables...
Hello, I had a problem with one of my workflows (which I have now fixed). While i was trying to work out how to fix it I tired to debug the workflow using a run script action and had been into workflow properties to enable workflow debugging Below is...
Are there any good references for how to set up page links in Service Portal?I am using an icon link to link to a knowledge base article. The link I am using works fine, but I'm having a hard time going back a page after the article opens.This is the...
Hi.Seems like the indexing of new article stop working this weekend.All new KA created after sunday evening is not searchable in our knowledge base, anywhere.We can view the new KA from Knowledge - Homepage - KnowledgeBase, when they are listed as la...
I have one import set table defined that will hold data for three (3) different classes: 1.) cmdb_ci_ip_firewall, 2) cmdb_ci_ip_router, 3.) cmdb_ci_ip_switch. In the import table, there is a class field that tells me what class the data needs t...
I would like to send out URL links to catalog items in our service portal. If I just copy the current URL that I am on when accessing the item and send it to someone the link pops up a authentication box.https://xxxx.service-now.com/sp?id=sc_cat_it...
How do I add the Task SLA tab to incident form? I cannot find this anywhere in the Form Design window...Do I need to set something up beforehand? I do already have my SLAs set up from express, however I would like to add response SLAs in the future.
All Service Portal homepage have <instance_address>/xxxxx?xxxxxxxx as URL. My employer is concerned the security even it is for internal users. The leadership wants to make the internal service portal URL to look like https://<company_name> Service P...
Is it possible to integrate external federated search tools to also search the ServiceNow cloud and access HR knowledge articles including the meta data/security profile so that the right knowledge can be shown to end users?Scenario: Client is using ...
Hi . Does anyone know how to delete an KB article template ? I am at home working in dev but at work ( in test ) I began creating article templates for my employer and somehow I managed to create a situation where , when I click on create new articl...
Hi Experts, I have requirement entire import set need to ignore if particular field is nil. Eg - Excel sheet have 10 rows. At row 9th field x==nil then entire transaction need to ignore/skip/kill How to achieve this scenario? I have search other co...
