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Resolved! Gliderecord and GlideAggregate

Hi All,I have a query.currently in our system we have gliderecord in script which basically counts using getrowcount and also deletes junk records .We want to usse glideagrregate to count, so this entire functionality using glideagrregate can this be...

How to knowledge nav-ons work?

I have a few active knowledge nav-ons including Microsoft and Google. How do these work?When I type "Microsoft Word" in the knowledge search bar I'd expect a lot of results if it's searching Microsoft. I don't see a way on the knowledge page to deter...

e_wilber by Tera Guru
  • 3059 Views
  • 8 replies
  • 3 helpfuls

Resolved! Catalog Item default variables

Hello,I'm after some guidance on how to achieve the following.   We have a catalog item on our service portal, part of the form is below:The bottom half of the form is made up of the 3 check boxes, now each checkbox has an underlying set of questions...

find_real_file.png find_real_file.png find_real_file.png

Resolved! Add predefined tags to CI

Hello Community!We are looking to "tag" our CIs in our CMDB. I know there is a tag function OOTB in ServiceNow, but that givs our users the freedom to type in what they want.I'm looking for a way to multi tag an object based on predefined tags to see...

Resolved! Add link in list layout

Hi All,Is it possible to have HTML markup rendered in a list layout?Here is what we are trying to do ... We have a table, Document, where each record links to a downloadable file (could be external to SN). We are trying to add links to the files in t...

roshanrao by Kilo Expert
  • 2078 Views
  • 5 replies
  • 3 helpfuls

Service Portal form view for user without role

Hi, I have created a Service Portal view for Incident in order to show an specific UI action on the Service Portal. I have selected Service Portal View for the Form Widget. However this works only for users with a role. For users without role, still ...

shuguang2 by Kilo Expert
  • 4881 Views
  • 5 replies
  • 0 helpfuls