RITM Creation from Record Producer

[thanoslagios]

Hello Everyone,

As part of our Service Catalog one of the available options is "Software Order".
Through this form users select the desired software from a List Collector and since there is no extra customization, they proceed to submit.

The current solution is a catalog item which - on submit creates one RITM for all software selections. The problem with this is that some software requires two types of approval instead of one and this cannot be tracked.

My original idea was to create a record producer for the same purpose. The problem here is that Record Producers do not generate RITMs.

Although SN discourages it is there a way of adding this functionality? As an order guide would not really apply.

Thank you in advance for any info

[Community Alums]

I am curious... why do you dismiss an Order Guide as an option here? You could then have variables to allow users to select the software and then the Rule Base matches those selections up with the appropriate software, perhaps even pre-requisite software. Each piece of software would be a catalog item on its own, so it would then create the RITM for each. This would also allow you to capture any additional information you need related to the software. Record Producers can be used to create any kind of record, but that doesn't necessarily make it the best approach.

[thanoslagios]

Hi Ben,

Thank you for the response.

I am using order guides in other occasions, but in this case the main reason im avoiding a Order Guide is because we offer more than 80 different software packages and at this point none of them are customizable. The installation request is generic. Hence the attempt to use a record producer for the creation of a parent REQ and the RITMs as needed.

[Community Alums]

Thanos,

Are you currently using or do you plan to use ServiceNow for Software Asset Management? Your method is fine if you aren't to try to handle this with as little management as possible, but if you are planning to get into SAM, I highly recommend looking into creating Software Models for the software you manage and building the catalog items from those. You could then create the Order Guide to handle the distribution.

If not, you should be able to use some code in the Record Producer to cycle through the variables and create an RITM for each selected software. I have not done this specifically, but I have used a Record Producer to create multiple items before. It will take some JavaScripting.

[thanoslagios]

Ben,

We are currently using SAM and have a collection of Software models, but the module is not used to its full capacity.

For the purposes of this project, i will most likely use the "add to cart" functionality to create multiple RITMS. When the SAM module has matured, we will move to a Order Guide structure.

Thanks again