Set 1 article to appear in multiple knowledge bases

hanaphouse
Giga Guru

Is it possible to set one (1) article to appear in multiple knowledge bases without re-creating that article on the other knowledge bases?

If yes, how do we do this?

1 ACCEPTED SOLUTION

angelo nappi
ServiceNow Employee
ServiceNow Employee

For those still interested in this feature, there is an open Idea to add feedback to and upvote for future consideration: https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=86c4d6b1db6798107d3e02d5ca96...

 

View solution in original post

4 REPLIES 4

Gurpreet07
Mega Sage

Good Question though its not supported currently. You may lock your idea in here.


Enhancement requests: Tell us how you would improve the ServiceNow product


Deepa Srivastav
Kilo Sage

Hi,



Answer is no. But see reply from Sarup Paul in the below link...They already have this in their roadmap.



Can knowledge base articles live in multiple categories?



Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.


Thanks,
Deepa


Deepa Srivastav
Kilo Sage

Would you mind marking the answer as correct to close the thread and make it helpful for others having same question. You can find correct option


when you click on the below link.




Set 1 article to appear in multiple knowledge bases


angelo nappi
ServiceNow Employee
ServiceNow Employee

For those still interested in this feature, there is an open Idea to add feedback to and upvote for future consideration: https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=86c4d6b1db6798107d3e02d5ca96...