Slack Integration using Slash command

[Mayank Rustagi]

I am trying to achieve an integration with slack using slash commands such that based on the command and params passed with the slash command from slack I can perform actions in servicenow.

However, when I execute the command, I am getting the error: "/servicenow failed with error dispatch_failed".

I have performed following actions in slack: Created an app -> Created a slash command -> Install app to workspace.
Attributes for slash command:
Command: /servicenow
Request URL: https://<instance_name>.service-now/com/api/332284/slack/<app_name>
Usage hint: create incident

I have performed following actions in servicenow: Created a scripted REST message with path that is specified in the slash command. Set that request type as required by slack. Set 'required authentication' as false.

Please let me know if i am missing anything or doing something incorrectly.

[Community Alums]

Hi Mayank,

Integrating Slack's Slash Commands with ServiceNow using processors. This allows users to send information to Servicenow where ServiceNow can respond.

 Refer here:

https://medium.com/@JeffManville/how-to-integrate-servicenow-slacks-slash-commands-ecbddaa7a96a

I would consider this tutorial a continuation of Joey Day's tutorial here: http://joeyday.com/2015/03/02/integrating-servicenow-with-slack/

Also, 

https://api.slack.com/interactivity/slash-commands

https://community.servicenow.com/community?id=community_blog&sys_id=e28f251adbe5b344f7fca851ca961961

This should be enough for you to achieve your requirement.

Don't forget to mark my answer Correct & Helpful, if answered rightly.

Thanks,

Sandeep