Suggestions Plugin for Service Portal

[anubhavkapoor76]

Hello,

How to enable the Plugin com.glide.search.suggestions  for "Suggestions" on search in Service Portal?

Is it done through Hi-Portal.

[jamesmcwhinney]

Hi Sayali,

We are on an upgraded instance, currently on New York.

The property "glide.service_portal.search_as_you_type_behavior" is currently set to "typeahead", but the "glide.search.suggestions.enabled" does not exist.

Also we are unable to find the plugin "com.glide.search.suggestions" as it does not appear in the plugin list. 

Any ideas on why this might be?

Thanks!

- James

[Namrata Khabale]

Hey Anubhav,

Follow below steps for newyork version.

1. In the Filter Navigator, enter sys_properties.list.
2. To switch to search suggestions or type-ahead functionality:
   1. In the Name search column, enter glide.service_portal.search_as_you_type_behavior.
   2. On the System Property page, in the Value field, enter Suggestions to enable Search Suggestions, or Typeahead to enable type-ahead functionality. You can't enable both.
3. To turn on or off search suggestions globally:
   1. In the Name search column, enter glide.search.suggestions.enabled.
   2. In the Value field, double-click the value and select true to enable suggestions, or false to disable Search Suggestions globally.

for more detail information refer the link:

https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/search-administra...

Mark Correct and Helpful if you find my response Worthy!!!

Best Regards,

Namrata.