SVG Icons not displaying in Service Catalog, but display in Service Portal?

[Marcel H_]

I'm working on updating the icons/pictures for our Service Catalog items and am planning to use SVG formatted files since they scale better than other formats and it doesn't compromise the quality of the image. Previously jpeg or png files were used for icons and pictures.

I noticed that when I changed the icon or picture field on a catalog item to the new image, it doesn't display when viewing in the Service Catalog, but it does when viewing the same catalog item in the Service Portal. Does anyone know if this is expected behavior or if there are restrictions for image type in the catalog? I've never specifically seen anything stating that svg won't work, but that doesn't mean that's not the case.

Service Catalog:

Service Portal:

[Susan Britt · Accepted solution]

This is most likely related to the browser.  I believe .svg pictures will appear in the platform view in Edge, but not Chrome.  Can you try another browser to see if it appears?

[Marcel H_]

Thanks! I was having issues in both Chrome and Edge (new Edge) and it was a browser issue since it displayed normally when trying it with Internet Explorer.

Turns out that the files didn't have the width attribute defined and that causes Chromium based browsers not to display the image in the Service Catalog.