Take Survey page is not displaying the smileys in Portal

jobik · ‎04-02-2017

Hi,

With regard to customer requirement, need to add enhanced look and feel for the Survey Page for the end users.

As part of it, having learnt that Istanbul version of Servicenow is providing us that feasibility, i copied the Take Survey Widget, and all the related things to my Helsinki Version of Servicenow.

I have succeeded in almost achieving the required functionality. Only thing that is not working is the Smileys of the Survey page and its related radio button. The Question for the Survey page is displayed, but the radio values are not displayed along with the smileys. Is this a known error, or do we need to do more customization?Please help.

Required radio values and smileys.

But i am able to see only as below. Radio buttons and smileys are missing.

I assume, this is the code used to pull all the corresponding values. Seems this is not pulling all the values. Where can i find "sp-survey-form" tag to troubleshoot.Please help to accomplish this functionality.

<sp-survey-form c="c" data="data" pagination="data.pagination"></sp-survey-form>

</div>

Thanks in Advance.

Jobi K

ashwinkumar_pat · ‎04-02-2017

Hi Jobi,

What's up?

Important thing to note, both Survey Widget and new question types (smiley) were introduced in Istanbul.

Firstly, <sp-survey-form> is a custom tag (not a std bootstrap tag). So for it to work as expected, I believe the version should be Istanbul unless this new feature was built to be backward compatible.

Secondly, the new question type(smiley) in Surveys to was introduced in Istanbul too. So I doubt this question type will work with Helsinki.

I have two suggestions -

1. If <sp-survey-form> is working for you in Helsinki, then just stick to the supported question types and see how it goes.

2. Upgrade to Istanbul if customer insists on smileys.

Hope this helps.

~@$#