Time Sheet Portal - Incident Task not showing until time has been entered

Les1 · ‎02-10-2020

Hey all, observing something unexpected.

Time Sheet portal,

seems that for incident tasks, they aren't hitting the Time Sheet Portal unless a time worked entry is saved for an individual. This seems different than some other Task types (Incident, Project, Change etc) where they show up in the Assigned Tasks list just based on being assigned. below screenshot, i made an incident task assigned to the user, no time entered yet, but does not show in the Tasks column. Then i assigned an incident to the user, which showed up immediately (again, no time worked entry was saved- just assignment) -- thanks!

Steven Slocum · ‎02-10-2020

You likely need to modify the widget server scripts to add those tables not included in the ootb script. For a client we updated the following widgets:

Time Card Portal - Task Selector, server script - look for 'defaultTables'
Time Card Portal Main Container, server script - look for $sp.getWidget('timecard-task-selector' ~line 32

View solution in original post

ettawilson · ‎06-11-2020

Hello,

There's an idea created for this issue.

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=401c3117dbba041c13b5fb24399619bf&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests

If you would like this to be considered in a future ServiceNow release, please vote for it.

Etta