Hi Team, I want to replace the OOB message display "No Chat Agents Currently Available" when a user is trying to connect a live agent out of the scheduled time. I tried to change the "Not available message" in chat queue-->Virtual Agent.But still s...
This is more of a knowledge sharing rather than a question as we spent considerable time searching for the answer in the community and found no useful results. In short if you are looking to get the current time in user's time zone the function to be...
Hi All, I want to restrict the survey to only once, that when state is closed in incident. Through email sending the survey link, as user clicks it will take to survey and they will complete. If they click second time same link it should be survey ha...
Hi All, I have trained 197k records (all Resolved) in my PDI and trying to predict Assignment Group via standard Solution Definition template for Incident Assignment Group. I am able to run the API in REST Explorer however after creating new inciden...
I'm trying to get a list of items that need approving from the "sysapproval_appover" table I can add to the "sysparm_query" to only return items that are requested "stateINrequested" However when I try to filter for the approver nothing works for me....
Does anyone know how to get a lane back on a task board which I have hidden? Thanks, Lisa
I've got a KB article which I updated a few weeks ago. It looks fine when viewed as an admin user or as a normal ITIL user (other than me), but when I'm logged in (or impersonating) my own ITIL account I still see the old version.The KB article req...
I have checked ui actions, form layout and etc... I am trying to see the show workflow link but the entire Related Link section for Requested Items and Requests appear to be missing. I see the Related Links on Change, Incident, Problem and Knowledge....
Hey everyone, I've been running into an issue surrounding approval tasks in a RITM Workflow. In my current workflow I'm running into an issue where an approval task is fired during the workflow but if the user who submitted the initial REQ/RITM i...
Has anyone experienced an issue with the updated Knowledge Management - Service Portal plugin where a user clicks on a knowledge base on the Knowledge homepage, and then it shows blank? Navigating back to the Knowledge homepage and clicking the know...
My company has multiple locations that want to keep knowledge base articles "separate but together". Meaning that each location wants their own KB so that they can contribute their own articles for specific things to their locations, while keeping ...
I have added a UI button to my KB form as found on https://community.servicenow.com/community?id=community_question&sys_id=32bbcba1db9cdbc01dcaf3231f9619c4. I added the following code to my macro and it works great. <button id="email_client_open" onc...
I have a User who's Time zone in System Settings keeps ignoring his PC/Windows time zone setting of Eastern and keeps reverting back to Central every time he logs off and back on ServiceNow. Has anyone experienced this before?
Good day all, Using Jakarta, with the Knowledge Mgmt - Service Portal active. When typing a search in the Knowledge Homepage Search box, I get no type-ahead results. What am I missing? Seems like it should be simple, as it works fine on the portal...
Hi, How frequently does the 'Table Cleanup' run? I can't seem to find any reference to the frequency in the docs, if anyone knows the answer or if there is documentation for this please can you provide it? Regards, Steven