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Resolved! notifications on ticket update via email

Hi All, this question should be straight fwd. some times emails are sent to the caller from within the ticket. What i would like to know how to do to notify the assignment group once the caller replies to the email and the email is attached to the ti...

How to improve dashboard loading performance

Hello all,  I have some dashboard created in a custom application, but find the system is loading quite slow when the dashboard opened. eg: in one of the dashboard tab, i have one list report with 4000 record, when open this tab it take about 10 coun...

yandp by Tera Guru
  • 4192 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to detect form changes in UI Action

Hi all,  Would like to know how we can detect if there is any field change on the form, when a UI action button is clicked.  I tried to use current.changes(); but this is not supported in UI Action, the same with GlideScriptRecordUtil which is not su...

Dev68 by Tera Contributor
  • 2254 Views
  • 11 replies
  • 1 helpfuls

REST to download a csv file

I have an outbound REST call made to another application , Which then submits a Job and provides the response as a link to download the CSV file. Is there anyway to do a REST call to download/read this CSV file from the link provided. I need to read ...

manoj_s by Giga Contributor
  • 1681 Views
  • 2 replies
  • 0 helpfuls

How do you handle a KB article author leaving?

I want to create a Knowledge feedback notification event. When someone acknowledges that an article is Helpful Yes or No or leaves comments, I want the author to receive an email   notification with that feedback.What do you do if the author has move...

barbclark by Mega Expert
  • 3299 Views
  • 7 replies
  • 0 helpfuls

Resolved! How can we manage to place checkbox variables on alternating sides of columns in a Service catalog page?

I have created a service catalog page, under a label there are 4 checkbox items to be placed, I want those checkbox items to be displayed on alternating sides in two columns of the catalog page instead of 1 single column. Can someone help me out in t...

Check for Empty Mandatory Fields in Portal

I have a form page on the portal with a custom form Widget and a custom approval Widget on the page.  Before someone is allowed to approve the form, I'd like to have the approval widget check the form widget for any empty mandatory fields and prevent...

ctsmith by Mega Sage
  • 1202 Views
  • 2 replies
  • 0 helpfuls