(Some background) I've been asked to create a report that details the tasks worked by analysts over the past week. To do this I'm creating a report that pulls data from metric instance records. In order for metric instance records to be created, I'm...
All, I'd like some background and assistance understanding the company.customer field and its relationship with the rest of the company record and other fields. Sorry for the length, and hope this helps new admins. if anything below is incorrect or ...
When I save an Enhancement and go back in, I’m not able to select a different Pending Reason (custom string field) without first changing the State field (UI policy to only show Pending Reason variable IF the State = Pending) to something else, then ...
Hi Experts , Could you please help me in identify the class should be used / extended to store tape library for storage in servicenow . Also if you could let me know why we have to do it . It will be helpful Regards Rahamathullah
Hello, I am trying to get the /api/now/cxs/search api to work, I have set up a service account that only has the role snc_internal, and am trying to run a query against a knowledge base that has no read user criteria against it (as I understand thi...
Hi everyone,I am trying to set a value to a catalog item variable via Catalog Client Scripts. It is working if being loaded in native UI but when opening in Service Portal the value is not being set. I'm really baffled at this. Anyone know why? Thank...
What is Namespace in integrations?
I am having a peculiar issue. Some of my workflow activities keep getting cancelled for no apparent reason. Also, this does not happen all them time. Sometimes an activity proceeds other as expected and other times it gets canceled. I have tried addi...
Hi All,I'm looking to give users a view of their past request of a particular item by creating a simple list on the portal and filtering by the item. The issue I'm running into is that there is no way to pull the variables from the RITM. Has anyo...
I am trying to add a Dynamic Filter Option to a custom glide_list type field. I am successful in adding it, but when I go to the filter UI to actually use it, the option "is (dynamic)" operator doesn't even show up. Upon digging further it seems mos...
Hi Can anyone guide me to how to integrate CA Spectrum with ServiceNow? Regards Durgesh.
We would like to export examples of workflows that have been created. How can we capture all of the different parts to view with Visio or another flow chart application?
Has anyone figured out a way to collapse/remove crumbs on the breadcrumb feature on Service Portal? We'd like to not allow users to find a way to the Service Catalog, but since Create Case is a record producer coming out of a category in the cata...
Hi everyone, once again I'm here to improve my skills, and everyone of you is really helpfull. So, today's issue: I have to build a one-level approval workflow for change request IMAC, but can't attach it to the table change_request_imac, neither can...
I am working on getting our knowledge base up and running for the KB Manager. We want users to be able to comment on KB articles, but we want to make sure they are logged in. When someone is not logged in they can leave a comment as "guest" and we w...