If a company uses ServiceNow as their own workflow tool but then also use a different instance of ServiceNow to manage workflow for another company, is it possible to transfer a ticket submitted on their own instance, into the instance for the other ...
Just started working with ServiceNow for the first time and diving right into the Service Catalog and Flow Designer. I need to add a new sc_req_item stage value (Waiting for Review) for those service items which do not need a formal approval. This ...
Hi I have created a survey for evaluating our Service Desk Team in our dev environment on the incident table, which is triggered when an incident is resolved or closed. The survey is - published, active, and send notifications box is checked. I also ...
It's my understanding that 'Host name' on a virtual server is not captured from Discovery, however, we have several virtual servers that currently has the 'Name' of the server in the 'Host name' field. This seems to be coming from Discovery. How is t...
I would like to have two cost plan related lists on Demand and Project - the current related list that OOTB and another one for the cost plans that are created from Resource Plans. I would also like to have different verbiage on the tabs. Does anyon...
Hi folks, We are creating custom Flow Actions for our scoped application. The actions are using structured objects as their inputs/outputs. During our code review process, we review the contents of the Update Sets. We have noticed there are large amo...
I'm unable to locate the discovery plugin in my new dev instance. How to activate/install it? Thanks!
Hi: We need to get a better understanding of the 'Service Classification' field on the CMDB. What is the impact of the various choices(Business Service, Technical Service, Shared Service, Service Offering, Application Service, Billable Service). We h...
Hi there, I need some help working out where values for Flow Designer step instances are kept. When you use the REST step in an action, there is a 'Use MID' checkbox, but I can't find where that value is stored. This field relates to a data pill pick...
Hello, I need to create a filter for Field Service Contractor Management to show all work order tasks assigned to me. Thanks!
I created a record producer for a new custom table( task-based), added it into service catalog. When I access it from Employee Service Center Portal, submit a new record, the work notes and additional comments journal fields cannot display on the co...
HI, How long does the transaction log retention period? Best regards,
I'm trying to estimate how much our yearly usage of IntegrationHub based on some sample transactions I'm running in our development environment. About a week ago I successfully made some transactions in the sub prod environment. Yesterday I explicitl...
Hi Community, I have a workflow that sets the state of the RITM to closed once the related sc_task is closed. I have added a notification that is sent between the creation of the task and the closing of the RITM. How would I check the state on ...
I have a menu item directing to a page which contains a form. This form should display the record of the currently logged in user's company profile. What is the best way to achieve this? Below is a screenshot of the menu item, with a hardcoded sys_id...
