Unable to attach .CSR files

SVPV
Tera Contributor

Hi 

 

How to allow .CSR file extension types as an attachment.

We see the glide.attachment.extensions property is set to blank value which states that all the attachment types are allowed. 

Please help!

2 REPLIES 2

Mark Manders
Mega Patron

What do your logs say? Could it be that the name of the attachment itself is causing the issue?

 

Refer to these articles. Maybe they will help:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869526

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718011

 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Zack9
Tera Expert

Hi, did you figure out how to allow upload the .csr file types? I have this file type configured to permitted, but am getting this error when users try to upload: File type not permitted or mime type does not match the file content. I don't want to disable mime checking on the whole instance just for this file type.