Unable to see Knowledge Base categories I have added

[Graham18]

Hello,

I have gone into Knowledge and under 'Knowledge Bases' created a new KB labelled 'Infrastructure'

However when I go to add a Knowledge Category it won't show up under that KB?

The default one that comes OOB works fine, I even tried it with an insert and stay.

Any ideas? or is it something that's maybe hiding them?

Thanks!

Graham

[Tim Deniston]

You need to have an article with that as the category before it will show up on the homepage/knowledge search page. Use the Create New button, add an article to the Infrastructure Knowledge Base, set the Category to Test and publish it.

[danenglish]

I'm having the exact same problem.

Scenario:

1.   New Knowledge Base

2.   Categories Defined

3.   Articles created and published with the category selected

4.   Can see category in kb_category.list

5.   Knowledge Base Portal does not display any categories.

6.   OOB Knowledge Base appears to work as intended.

Question:   Does a new knowledge base get it's own table?   Is that why the categories associated to kb_category don't filter through to the new knowledge base?   Sounds like a problem.

[Tim Deniston]

A knowledge base does not get its own table. All the articles live in kb_knowledge.

It sounds like something HI should review.

[Linda S]

Do you have the one knowledge article Published?

[SudhirOjha]

Did any one get the solution?