Unable to see Knowledge Base categories I have added

[Graham18]

Hello,

I have gone into Knowledge and under 'Knowledge Bases' created a new KB labelled 'Infrastructure'

However when I go to add a Knowledge Category it won't show up under that KB?

The default one that comes OOB works fine, I even tried it with an insert and stay.

Any ideas? or is it something that's maybe hiding them?

Thanks!

Graham

[Jaskaran Walia]

Hi Graham,

Not sure if you find the solution or not but we had recently had the same problem and find out that it is related to our upgrade to Jakarta.

PS: Admins were/are still able to create categories while creating KB articles.

Here is the workaround:

You have to update 2 ACL kb_category.parent_id and kb_category.parent_table to add 2 roles "knowledge_admin" or "knowledge_manager" role and remove or comment out "answer = false;" from the Advanced script.

This will let your Knowledge admin and managers add categories while creating KB articles.

Make it correct or helpful if you find this answer useful.