Update Record Action is not working in Flow Designer

[Gowtham29]

Hi,

I am trying to cancel requested item when catalog task is set to cancelled from the flow designer as below, but this is not working. In executions, I do not see any output value. What might be issue here ? I am breaking my head since two days but couldn't able to figure it out. Please help me to resolve this issue. Thank you.

[Gowtham29]

Hi Ankur,

I used look up record action as you suggested but still the issue is same. Flow was showing correct results at the closed condition, which means when the catalog task gets closed then the requested item state is updating as closed complete. But flow was not working properly at cancel condition. I have checked the cancelled value on the requested item field, the value is active. Please look at the screenshots

[Ankur Bawiskar]

Please raise HI ticket with ServiceNow

Do keep us posted on the update

[Ankur Bawiskar]

Any update on this?

[Gowtham29]

Hi Ankur, no update as of now, for time being we have created business rule as a workaround. We have raised case with ServiceNow, waiting for response from them. I will update here shortly once we received update from Snow team. Thank you.

[Mohamed Taha]

Hello Bro, I have the same issue now , did u find a solution ? 
@Gowtham29