We have VIP field in user Table.
when it is selected for any user, in the incident form the caller will be highlighted as below
bbut for Requests it is not showing any indications for Vip Caller
Is this OOB functionality or can we implement the same for requests as well?
Please Help.
You are very close 🙂 -- the name of the Request table is 'sc_request', so you need to replace the instances of 'request.requested_for' with 'sc_request.requested_for'.
The below script is working for me in my PDI:
function onChange(control, oldValue, newValue, isLoading) {
var callerLabel = $('label.sc_request.requested_for');
var callerField = $('sys_display.sc_request.requested_for');
if (!callerLabel || !callerField)
return;
if (!newValue) {
callerLabel.setStyle({
backgroundImage: ""
});
callerField.setStyle({
color: ""
});
return;
}
g_form.getReference('requested_for', vipCallerCallback);
}
function vipCallerCallback(caller) {
var callerLabel = $('label.sc_request.requested_for').down('label');
var callerField = $('sys_display.sc_request.requested_for');
if (!callerLabel || !callerField)
return;
//check for VIP status
if (caller.vip == 'true') {
var bgPosition = "95% 55%";
if (document.documentElement.getAttribute('data-doctype') == 'true')
bgPosition = "5% 45%";
callerLabel.setStyle({
backgroundImage: "url(images/icons/vip.gif)",
backgroundRepeat: "no-repeat",
backgroundPosition: bgPosition,
paddingLeft: '30px'
});
callerField.setStyle({
color: "red"
});
} else {
callerLabel.setStyle({
backgroundImage: ""
});
callerField.setStyle({
color: ""
});
}
}
If this answer is helpful please mark correct and helpful!
Regards,
Christopher Perry
Please ensure the 'Isolate script' field on your new client script is set to false and that error should be resolved:
If this answer is helpful please mark correct and helpful!
Regards,
Christopher Perry
i made it so but it is showing nothing
Could you please copy and paste the entire script? And also provide a screenshot of this part of the client script form?
function onChange(control, oldValue, newValue, isLoading) {
var callerLabel = $('label.request.requested_for');
var callerField = $('sys_display.request.requested_for');
if (!callerLabel || !callerField)
return;
if (!newValue) {
callerLabel.setStyle({backgroundImage: ""});
callerField.setStyle({color: ""});
return;
}
g_form.getReference('requested_for', vipCallerCallback);
}
function vipCallerCallback(caller) {
var callerLabel = $('label.request.requested_for').down('label');
var callerField = $('sys_display.request.requested_for');
if (!callerLabel || !callerField)
return;
//check for VIP status
if (caller.vip == 'true') {
var bgPosition = "95% 55%";
if (document.documentElement.getAttribute('data-doctype') == 'true')
bgPosition = "5% 45%";
callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
callerField.setStyle({color: "red"});
} else {
callerLabel.setStyle({backgroundImage: ""});
callerField.setStyle({color: ""});
}
}
