Voice and Instant Message notifications configured in ServiceNow
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03-31-2022 07:12 AM
Please help:
I would like to receive instant message and or voicemail notification when a customer adds comment to an incident. I have added a channel for Voice to my Notification, then added my office phone (not a cell phone) and tested it. Well, I didn't get the voice notification when a comment was added.
Could you please point me in the right way to do this?
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03-31-2022 08:05 AM
I believe, to handle those notifications you would need the Notify plugin installed and configured accordingly: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/notify2/concept/notify-...
By default, the provider is Twilio, so you also need a Twilio account, unless you want to integrate with your own telephony provider.
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08-21-2024 09:19 AM
Hi @Borsay Suah ,
are you able to configure this voice notification?
can you share the steps if you have configured this ?
Thanks