Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Voice and Instant Message notifications configured in ServiceNow

Borsay Suah
Tera Contributor

‎03-31-2022 07:12 AM

Please help:

I would like to receive instant message and or voicemail notification when a customer adds comment to an incident. I have added a  channel for Voice to my Notification, then added my office phone (not a cell phone) and tested it. Well, I didn't get the voice notification when a comment was added. 

Could you please point me in the right way to do this?

Labels:
0 Helpfuls
  • 1,157 Views
2 REPLIES 2

Tom Sienkiewicz
Mega Sage

‎03-31-2022 08:05 AM

I believe, to handle those notifications you would need the Notify plugin installed and configured accordingly: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/notify2/concept/notify-...

By default, the provider is Twilio, so you also need a Twilio account, unless you want to integrate with your own telephony provider.

0 Helpfuls

Pratiyushkr
Tera Contributor

‎08-21-2024 09:19 AM

Hi @Borsay Suah ,

 

are you able to configure this voice notification?

can you share the steps if you have configured this ?

 

Thanks

0 Helpfuls