Walk-up Appointment Booking Service Configuration - Configuration already exists

Michael H
Giga Guru

When attempting to setup another walk-up location, with an" Appointment Booking Service Configuration" you are required to include a "catalog item".

 

If you select the default 'Walk-up Appointment Booking' catalog item it produces the following error:

"A configuration for this catalog item already exists"
MichaelH_0-1674029417108.png

Understandingly as it's being used by another walk-up location...

 

However, If I create a brand new Catalog item as suggested, I cannot see any variables for the "User Contact" field which is mandatory:

 

MichaelH_1-1674029417199.png

 

A 'user contact' variable has been created with the newly created catalog item, but it seems to be filtering it out...

 

Any assistance appreciated!

2 ACCEPTED SOLUTIONS

Michael H
Giga Guru

Nevermind, I was able to figure it out (though it is not well documented).

When creating the new catalog item, you need to include the OOTB variable set called "sn_walk_variable_set" which will include the user contact variable:

 

MichaelH_0-1674029831058.png

 

MichaelH_1-1674029909658.png

 

 

View solution in original post

Michael H
Giga Guru

Additional note: 

Make sure to include both variable sets (sn_appointment_variable_set & sn_walkup_variable_set), otherwise your appointment will not have a "window start"/"window end" date.

 

MichaelH_0-1674033192018.png

 

View solution in original post

4 REPLIES 4

Michael H
Giga Guru

Nevermind, I was able to figure it out (though it is not well documented).

When creating the new catalog item, you need to include the OOTB variable set called "sn_walk_variable_set" which will include the user contact variable:

 

MichaelH_0-1674029831058.png

 

MichaelH_1-1674029909658.png

 

 

Michael H
Giga Guru

Additional note: 

Make sure to include both variable sets (sn_appointment_variable_set & sn_walkup_variable_set), otherwise your appointment will not have a "window start"/"window end" date.

 

MichaelH_0-1674033192018.png

 

Darlene York
Tera Contributor

Hello, I am trying to configure the appointment scheduling for walk up on our service portal.  Im not seeing any dates, or schedules.  All I see is the Location Contact and reason.  Not sure what I have not configured.

Thank you

Darlene

 

 

 

Gary Thomas
Tera Contributor

Hello, I am also trying to configure the appointment schedule for walk-ups. Given that when I follow the above advice, all locations are selectable from any of the appointment catalogue items, why do we need unique ones?