Whenever I click on "Request Translation" and pick a language, I receive an error message saying: Failed to request translations

younes chookri
Kilo Contributor

Hello Community,

I'm new to ServiceNow platform, and I have configured the plugins named respectively "Localization Framework" and "Dynamic Translator" I have also purchased an IBM API key, and configured it in translator configurations, created an Artifact and enabled IBM as default.

find_real_file.png

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My goal is to translate a catalog item form into a different language.

How can I go about that and what else am I missing here?

Thank you

2 REPLIES 2

sailaja jinugu1
Tera Contributor

Hi Younes,

 

Have you find the issue, Can you tell us what is the resolution??

Thanks,

Sailaja.

Radek
Tera Expert

Hi,

Had the same issue - and solved it by adding the role: localization_fulfiller

to Localization fulfiller group in record located:

Navigate to: Localization Framework - Settings - select existing/create new one

 

after the error is gone and the translation is working.

Cheers