Whenever I click on "Request Translation" and pick a language, I receive an error message saying: Failed to request translations

younes chookri
Kilo Contributor

‎07-08-2022 12:08 PM

Hello Community,

I'm new to ServiceNow platform, and I have configured the plugins named respectively "Localization Framework" and "Dynamic Translator" I have also purchased an IBM API key, and configured it in translator configurations, created an Artifact and enabled IBM as default.

find_real_file.png

find_real_file.png

My goal is to translate a catalog item form into a different language.

How can I go about that and what else am I missing here?

Thank you

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sailaja jinugu1
Tera Contributor

‎09-07-2022 09:08 AM

Hi Younes,

 

Have you find the issue, Can you tell us what is the resolution??

Thanks,

Sailaja.

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Radek
Tera Expert

‎09-08-2022 03:46 AM

Hi,

Had the same issue - and solved it by adding the role: localization_fulfiller

to Localization fulfiller group in record located:

Navigate to: Localization Framework - Settings - select existing/create new one

 

after the error is gone and the translation is working.

Cheers