Why is the servicenow homepage for IDP in SSO is set at navpage.do?

[Ronald11]

Hello experts,

Do you have any idea why is servicenow homepage for Identity provider often set at navpage.do?

What will happen if it is set at nav_to.do or are there other .do that could be set for that?

Thanks in advance

[Allen Andreas]

Hi,

Because that's the main instance page and is there by default. This is because ServiceNow doesn't know if you're using the portal or anything else and everyone, out of box, would have and be using navpage.do at a minimum.

You can change it, if needed, per your requirements.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Ronald11]

Hello,

Thanks for the reply. Actually I am stuck on how to change that or if there is any need to change it. What I learned so far is that navpage.do redirect a user to a set homepage. Do you have any idea where I could find information on other possible .do that I could use for that? Is it possible to use nav_to.do instead? By the way we would also not be using anything on service portal?

Thanks

[Allen Andreas · Accepted solution]

Hi,

The homepage URL is used to if there isn't anything else which directs the user where to go within your instance. For example, if you're on the service portal and you use a login widget there, you'll see your users aren't pushed to the platform UI (that URL in your screenshot) and instead, stay on the portal.

You can test this yourself and change the URL to another place within your instance and see what happens.

Most instances have an "SPEntry" script include that helps direct users around and pushes them where they need to go, but that's somewhat a separate discussion and I don't want to complicate things.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Ronald11]

Hello,

Thanks for your answer. I think this is the answer that I was looking for. I would do further testing if this really works. Thanks again

Regards,

Ronald