Why is the servicenow homepage for IDP in SSO is set at navpage.do?

Ronald11 · ‎08-01-2022

Hello experts,

Do you have any idea why is servicenow homepage for Identity provider often set at navpage.do?

What will happen if it is set at nav_to.do or are there other .do that could be set for that?

Thanks in advance

Allen Andreas · ‎08-03-2022

Hi,

The homepage URL is used to if there isn't anything else which directs the user where to go within your instance. For example, if you're on the service portal and you use a login widget there, you'll see your users aren't pushed to the platform UI (that URL in your screenshot) and instead, stay on the portal.

You can test this yourself and change the URL to another place within your instance and see what happens.

Most instances have an "SPEntry" script include that helps direct users around and pushes them where they need to go, but that's somewhat a separate discussion and I don't want to complicate things.

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Ronald11 · ‎08-03-2022

Hello,

Just an additional question, are there any record in the instance for navpage.do and nav_to.do? For example, does it have any record or module where we could see its config. Or this are just url for redirecting like logout.do?

Ronald11 · ‎08-03-2022

hello,

I just tested changing the servicenow url for the IDP testing it in my pdi, and I don't think other pages aside from navpage.do and nav_to.do can be used since Test Connection cannot proceed properly.

As you could see from the following, when test connection is clicked, it doesn't function normally and direct you to the page you specified. You cannot proceed with activating the IDP.

Thanks