Workflow().broadcastEventToCurrentsContexts(gr, 'update', null) is not starting the Workflow

Gowtham Kodali · ‎08-23-2020

I have a custom choice in the sc_task if that choice is selected the workflow is stopping if the task state is change to closed cancelled(custom choice)

I have created a BR on sc_task to start the work flow again

i have used

Workflow().broadcastEventToCurrentsContexts(gr, 'update', null)

to start the workflow again but the workflow is not starting again any ideas how to stat the workflow again

Thank you,

Gowtham

Ankur Bawiskar · ‎09-03-2020

@Gowtham Kodali

Please use this workaround and this should work fine.

Business rul

Table: sc_task
When: after update
Condition: State changes to Close Cancelled

(function executeRule(current, previous /*null when async*/) {

var wf = new Workflow();
var ri = new GlideRecord("sc_req_item");
if (ri.get(current.request_item)) {
wf.runFlows(ri, 'update');

}
})(current, previous);

Reference:

activity.result = '10' not working for custom state values

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎08-23-2020

Hi Gowtham,

workflow will proceed once you use that script only when there is some wait for condition in RITM workflow

after the 3 set values step you need to use wait for condition script in order to pause the workflow

once the BR triggers the workflow will proceed from the paused activity

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Gowtham Kodali · ‎08-23-2020

I have Wait for Completion in the Catalog Task Activity ,i dont have any wait conditions other than that

Ankur Bawiskar · ‎08-24-2020

Hi Gowtham,

you have used Wait for Completion in Catalog Task Activity.

So you added the extra condition for custom choice?

please share the image for catalog task activity condition you configured for custom choice

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Gowtham Kodali · ‎08-24-2020

Ankur Bawiskar · ‎08-24-2020

Hi Gowtham,

Did you check the choice value is proper i.e. activity.result == '10'

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader