Workflow().broadcastEventToCurrentsContexts(gr, 'update', null) is not starting the Workflow

Gowtham Kodali · ‎08-23-2020

I have a custom choice in the sc_task if that choice is selected the workflow is stopping if the task state is change to closed cancelled(custom choice)

I have created a BR on sc_task to start the work flow again

i have used

Workflow().broadcastEventToCurrentsContexts(gr, 'update', null)

to start the workflow again but the workflow is not starting again any ideas how to stat the workflow again

Thank you,

Gowtham

Ankur Bawiskar · ‎09-03-2020

@Gowtham Kodali

Please use this workaround and this should work fine.

Business rul

Table: sc_task
When: after update
Condition: State changes to Close Cancelled

(function executeRule(current, previous /*null when async*/) {

var wf = new Workflow();
var ri = new GlideRecord("sc_req_item");
if (ri.get(current.request_item)) {
wf.runFlows(ri, 'update');

}
})(current, previous);

Reference:

activity.result = '10' not working for custom state values

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Gowtham Kodali · ‎08-24-2020

hi @Ankur Bawiskar

when i tried this same scenario in my personal instance its working but When i tried in my Work Instance it is not working

While trying in my Work Instance is there any thing other than these to be considered

Thank you,

Gowtham

Gowtham Kodali · ‎08-24-2020

Hi @Ankur Bawiskar

I tried it on my personal instance its working but when i try it on my work instance its not working ,should i consider any other conditions while trying on the work instance

Ankur Bawiskar · ‎08-24-2020

@Gowtham Kodali

Please check any other BR is blocking the update operation

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Gowtham Kodali · ‎08-24-2020

There is no BR's blocking the update but There is another BR cancelling the workflow when the state is closed cancelled does this have effect on my BR

Ankur Bawiskar · ‎08-24-2020

Hi Gowtham,

that could be the reason

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader